Cancellation & Refund Policy

1 General Policy Overview

GITSYS delivers custom software engineering, website development, mobile application builds, and digital consulting services. Due to the bespoke technical labor and resource allocation dedicated to each project, cancellation and refund terms are governed by project phases and milestones agreed upon prior to project initiation.

2 Project Cancellation Guidelines

Clients may submit a written cancellation request under the following criteria:

• Before Project Kickoff: If a cancellation notice is sent within 48 hours of advance payment and prior to any design, wireframing, or architecture work, a refund may be initiated after deducting an administrative processing fee (up to 10%).
• During Active Development: Once technical design, code repository creation, or sprint cycles have commenced, the initial advance deposit becomes non-refundable to compensate for work completed and hours logged.
• Milestone Cancellations: For milestone-based agreements, clients may terminate upcoming phases by giving written notice before the next milestone cycle begins. Work completed and accepted up to the current milestone remains non-refundable.

3 Non-Refundable Services

The following categories are strictly non-refundable once purchased or provisioned:

• Domain name registration, SSL certificate issuance, and third-party cloud hosting server costs.
• Third-party software licenses, API subscriptions, or external software tools acquired for the client.
• Digital marketing ad spends (Google Ads, Meta Ads) and dedicated SEO campaign hours already spent.
• Source code, finalized design prototypes, and completed software delivered and deployed to production.

4 Refund Processing Timelines

In any scenario where a refund is approved in writing by GITSYS management:

• All refund claims must be sent formally to [email protected] with project invoice details.
• Approved refunds will be processed via original payment methods (Bank NEFT/RTGS or UPI) within 7 to 10 business days.
• Applicable banking transaction charges and statutory taxes (e.g., GST) will be adjusted as per government financial norms.

5 Service Revision & Resolution

We are dedicated to client satisfaction. If any deliverables fail to match approved sprint requirements or scope benchmarks, our engineering team will perform revisions during the contracted Quality Assurance (QA) and support window before any disputes are evaluated.